Special Insights: The Growing Dilemma of Free Returns

Much has been written about the acceleration in e-commerce revenue driven by COVID-19. While e-commerce has helped drive growth for retailers with an online presence, those same beneficiaries must now shift their focus to the massive influx of returns they will be forced to reckon with in the near future.

The PJ SOLOMON Software & Disruptive Technologies team has composed the paper below to help retailers, brands, technology companies, and investors better understand the growing dilemma of free returns by analyzing the following:

  • Returns Process
  • Technology Building Blocks
  • Cost-Benefit Analysis
  • Environmental Impacts

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